PURPOSE FOR COLLECTING INFORMATION
Neoden USA collects information to help deliver a smooth online experience, support customer service, process transactions, and improve marketing performance. This includes order processing, quote requests, email updates, and analytics.
WHAT WE COLLECT
We may collect the following information that does not reveal your real world identity: name, company name, contact info (email and phone), billing and shipping details, form entries such as quote requests or newsletter signups, device and browser information, location data, information collected through cookies, pixel tags, web beacons, and JacaScript, and advertising IDs.
HOW WE USE YOUR INFORMATION
We use personal and behavioral data to:
- Respond to quote or contact requests
- Process orders and ship products
- Add you to our newsletter list if you explicitly opt in or provide your email through a form with marketing consent language.
- Improve our website and customer experience
- Serve personalized marketing communications in accordance with your communication preferences.
- Track marketing effectiveness and conversions
- Perform internal analytics and business reporting
- Secure our website from fraud or abuse
- Fulfill legal and tax obligations
COOKIES & TRACKING
We use first-party and third-party cookies for essential site functionality, analytics, advertising, and personalized content. These may include Google Analytics, Google Ads, and Meta trackng technologies.
You can disable cookies through your browser. Note: parts of the site may not work properly if cookies are blocked.
REMOVAL OF PERSONAL DATA
You may request deletion of your personal data by emailing us at support@neodenusa.com. We will process your request within 30 days and confirm when your data has been removed.
SHARING & THIRD PARTIES
We do not sell or rent your personal data.
We may share limited data with:
- Our email provider (Transpond)
- Analytics/advertising platforms (Google, Meta)
- Shipping services and ecommerce platform (BigCommerce)
These partners are contractually required to keep your information secure. We also recognize browser-based opt-out signals such as the Global Privacy Control (GPC) where applicable.
THIRD-PARTY LINKS
Our website may include links to third-party websites. These sites operate independently and have their own privacy policies. We are not responsible for their practices.
CALIFORNIA & CANADA RESIDENT RIGHTS
If you're a resident of California or Canada, you have the right to:
- Know what data we collect and how we use it
- Request access or deletion of your personal data
- Opt out of sale or sharing of personal data
- Lodge a complaint with the appropriate data authority
To exercise your rights, email support@neodenusa.com.
We also support a “Do Not Sell or Share My Personal Information” option in compliance with CPRA. https://neodenusa.com/do-not-sell-or-share-my-personal-information/
SECURITY
We use Secure Socket Layer (SSL) technology and partner with PCI-compliant platforms to protect your information. Personal data is only accessible by trusted personnel and systems.
POLICY UPDATES
Neoden USA reserves the right to update this policy as our services or regulations evolve. We will post updates on this page.
CONTACT
Neoden USA
Email: support@neodenusa.com
Website: https://neodenusa.com